We know damages happen – they happen to everyone. The important thing for us is to understand what the problem is, fix it as soon as possible, and make sure the next borrower has a safe and enjoyable experience.

The information below helps our volunteer Thing Fixers work out the best steps for getting the Thing back in action.

Please also send a photo or video of the damage to crystalpalace@libraryofthings.co.uk – if you can!